Hercules Moving Systems

Hercules Moving Systems, Inc.
2507 Medford Street
Los Angeles CA 90033

Complaint Description:
EXTREME DAMAGE AND MISSING PERSONAL PROPERTY, IMPROPER PACKING & NEGLIGENT TO STORE AND KEEPING THE PROPERTIES SAFE AND DELIVER IN A GOOD CONDITION. WE WERE SEARCHING FOR A MOVING COMPANY THE ACCOMMODATE US TO PACK, STORE AND DELIVER OUR PERSONAL BELONGINGS SINCE WE WERE MOVING FROM IRVINE CA. TO NORTH CAROLINA, THE NAME OF HERCULES MOVING AND STORAGE SYSTEM WORLDWIDE SOUNDED GOOD TO GET APPRAISAL, I CALLED THE HERCULES AND TALKE TO SOMEONE CALLED "ADAM" WE DISCUSSED OUR MOVING SITUATIONS AND ADAM WAS HELPFUL TO GIVE US A PRELIMARY INFO. AND APPOINTMENT TO COME AND SEE THE ACTUAL FURNITURE AND OTHER PROPERTIES THAT HAD TO BE PACKED AND MOVED TO THE HERCULES STORAGE FACILITY IN LOS ANGELES, CA. THE ORIGINAL ESTIMATE WAS $4000.00 FOR PROFESSIONAL PACKING AND DELIVERY TO DESTINATION AND $100.00 PER MONTH FOR STORAGE, ASKING $1450.00 IN ADVANCE AND $2550.00 ON DELIVERY. WE AGREED AND CONTRACT WAS SIGNED. FEW DAYS LATER PACKING TEAM SHOWED WITHOUT ANY NOTICE OR CALLS. THE FIRST THING I HEARED FROM THE TEAM LEADER " FELIPE TZEP " THAT THE ESTIMATE WAS TO LOW AND HE NEEDED $500.00 IN CASH FOR ADJUSTMENT, I WAS IN A PECULIAR SITUATION AND I COULD NOT WAITE, I TALK TO FELIPE AND ASK HIM IF ACCEPT A CHECK, HE SAID YES BUT HE WANTED IN HIS NAME PRIOR PACKING. I WROTE A CHCK TO HIS NAME AND THEY STARTED PACKING, COUPLE OF HOURS LATER THEY WERE SHORT OF PACKING MATERIALS AND WANTED TO COME BACK NEXT DAY, AT THE TIME HAD SOME OF THE PROPERTIES IN THE TRUCK AND COULD NOT BE UNLOADED, I HAD NO CHOICE TO LET THEM GO WITH THE PACKED ITEMS IN THE TRUCK. NEXT DAY CAME BACK MIDDAY AND AFTER 2 HOURS PACKING THEY WERE GOING FOR LUNCH, I TOLD FELIPE I ORDER SOME PIZZA TRY TO FINISH PACKING, I WAS REAL TIRED AND WANTED TO FINALIZE WRAPPING, AND GETTING IT TO THE TRUCK BEFORE DARK. 2 MONTHE LATER WE HAD A NOTICE THAT OUR STORAGE FEES ARE GOING TO BE $287.50 FROM THE 3RD MONTH, AND IT HAVE TO BE PAID IN ADVANCE. FROM $100.00 TO $287.50 IS ABOUT 300% RAISE, I TALK TO ADAM HE SAID I SHOULD CALL ACCOUNTING OFFICE, WHICH THEY TOLD ME THE 1ST 2 MONTHS WAS COMPLIMENTARY LOW RATE AND 3RD MONTH IS THE REGULAR RATE. WE HAD NO CHICE TO PAY THE EXTORTION RATE. FEW MONTHE LATER WE HAD TO GO OVERSEAS AND OUR STORAGE DEAL HAD TO GO ON.
WE WERE OVERSEAS FOR FEW YEARS AND THEN WE WERE GOING TO MOVE TO FLORIDA IN FEW MONTHS. FINALLY ON DEC. 2018 WE MOVED TO FLORIDA. AND REQUEST TO GET OUR PROPERTIES DELIVERED TO OUR ADDRESS, WE WERE SHOCKED WEHEN SAW THE CONDITIONS OF THE PROPERTY ON DELIVERY, A TOTAL DISTRACTION AFTER WE PAID HERCULES OVER $48000,00 FOR PACKING, STORAGE AND DELIVERY OF OUR BELONGINGS.
IN DECEMBER 13 2019 OUR PROPERTY WAS DELIVERED DRIVER DID NOT HAVE DELIVERY DOC. & THE LIST OF THE ITEMS, HE SAID HERCULES COULD NOT FIND THE DOCUMENTS SINCE THEY MOVE FEW TIMES THE ORIGINAL DOC. WAS LOST., DRIVER WANTED TO SEE MY DOC. AND COPYED OUR PACKING LIST, DELIVERY WAS QUICK LEFT ALL THE DAMAGED AND RE-TAPED BOXES, BROKEN FURNITURES MIDDEL OF THE LIVING ROOM AND DRIVER SAID THEY HAVE ANOTHER DELIVERY IN FORT LAUDERDALE BEFOR DARK, HE RUSHED ME TO SIGN THE COPY OF THE DELIVERY DOC AND ZOOMED OUT THE DOOR, IT WAS A TOTALL DESTRUCTION LIVING RM, DINING RM LETHER COUCHES GROSSLY DAMAGED, ORIGINAL PERSIAN RUGS DISCOLORED ORIENTAL RUGS TAPED DERANGED IN OIL, BROKRN MARBE TOP AND MISSING MILLENNIUM CHINA SET, BOX OF WATERFORD CRYSTALS, AND MANY OTHER PEICES OF CRYSTALS. IT WAS HEARTH BRAKING TO SEE ALL OF THESE DESTRUCTION I CALLED HERCULES CLAIM DEPT. REGARDING ALL OF THE DAMAGES FEW TIMES BUT ALL MY CALLS WAS IGNORED.
I WANTED TO ATTACH SOME PHOTOS OF DESTRUCTION BUT DIDN'T DOWNLOAD.

Move size: 2 Bedroom Home Service cost: $48000

I did a TON of research before making my move from San Francisco to Florida and I am very happy with the service Hercules Moving Systems provided.I was only moving about 1 bedroom's worth of stuff and didn't want to break the bank on this move. The "big" companies gave me quotes around $3600, which was more than my stuff was worth! The sketchy companies that give you quotes from the internet (DON'T USE THEM) gave me quotes under $1000. Hercules Moving Systems quoted me around 2,500 and the offered me a flat-rate quote (I could have done one based off of weight if I wanted).My estimator, AVI, was friendly but very honest. Example -- At one point, he told me that one item I wanted to move was not worth it -- he explained that it would cost a lot, because it was heavy AND it was the kind of thing that breaks in cross-country moves. He didn't have to say this, and his company would have made extra money if we'd tried to move the item.AVI stuck with me for the entire pre-moving process. I asked him about a million annoying questions and pestered him endlessly. I even changed my inventory multiple times at the last minute. In hindsight, I was probably a pain in the [EDIT] to deal with. Still, every request was responded to promptly and accurately. On move-out day, the crew of guys arrived (Augustine and the two Joses) and got right to work. My apartment had a CRAZY stairwell, and the guys managed to get my large and awkward furniture out without messing up the building's paint job. They packed and wrapped all of my furniture really well and we very courteous and professional. I had asked the guys at Hercules Moving Systems to hold my belongings in storage for about 20 days before sending them out so that I'd have time to find an apartment. They agreed and gave me a 10 day delivery window (the way these guys move your stuff cheaply is to pack it into a huge 18-wheeler with other people's moves -- so the truck doesn't leave until it's full..hence the window). The only bump in the process came with the delivery of the items. I was under the impression that I'd get a call one week prior to delivery. Once the middle of the window rolled around, I called in to the company and found out that I would actually only get a ONE DAY warning before my stuff arrived. This was less than ideal. The next day, before my new apartment was ready, I got a call from the truck driver saying he was ready to deliver THAT EVENING. Luckily, he was very nice and was able to hold off for two days and I had enough time to get everything ready.The truck that arrived was from a moving company that Hercules Moving Systems had contracted with to complete the transportation of my stuff. I have heard that sometimes this is where problems pop up, but I had no such issues. The guys were able to back the HUGE truck into a really tight spot and then very quickly and carefully unloaded everything.Overall, I had a very good experience and would not hesitate to use Hercules Moving Systems if I'm ever moving within Northern California again.

Service cost: $2500

The entire service was very poor from the beginning until we received our items.1) We got overcharged the quote was different, the movers measure the whole move and according with Gustavo (mover) calculation I have to pay 350 more of my estimate or give to them 200 tip. I was thinking of saving money so I tip them in check that I can show proof of that.Pick up date Saturday June 28.2) I did not hear form the company for about 2 weeks. I was calling to the company almost every day and no answer zero customer service. people very uneducated. An email was sent on July 11 indicating the delivering date from  07/20/14 to 07/25/143) Friday july 18 I received I call from IONI he told me about delivering date. I told him that the max day for delv would be 24 because nobody will be at home, or that I can wait for next delivery time in 1 month. 4) Ioni called tuesday 22 promising that the guys will at our apartment early in the morning next day. Movers showed up at noon, My husband who is a Dr could not wait so he went to work and came back to open the door (noon) he told them he will be back by 5pm to check every thing. Well these people decided to literally dump our belongs and not assemble the furniture like the dinning table, bed, tread miller, even some item were left with pad, trash every where, mattress still in boxes. And I am not counting that I have not open all the boxes.  Our bed useless, dining table useless missing parts, missing boxes, item left with pads.This company is a scam and it should be penalize for the poor quality service.

Service cost: $3200

Lucky me. I needed to move again. So I called several companiesThen I remembered I used Hercules Moving some years back. I did not know if they are still in business. I found them on YELP.  I found few harsh reviews, but it did not stop me. I had a good experience before. MIKE answered and was very nice on the phone. So I figured, why not try them yet once again.
They did not disappoint me. This time I had 3 guys, simply too much stuff. Price was at very reasonlble level @79/hour - that's still the lowest rate we could find anyway. Especially at the end of the month. I hear some companies raise it quite a bit. But since I already used them, I thought I will not risk and get another mover. Last time was great. I called and was quoted as much as $1000 for 3 by other moving co's.
We used Hercules to move all my large stuff and to pack the kitchen: glass,dishes,food,& stuff. They charge me  only $290 for fuel which was fair, going to SIMI VALLEY , that was a big 26 footer. They wrapped all my stuff: dressers, mattresses, couches, chairs, so that they don't get scratched or damaged.  Yuval and the guys took extra care of our stuff and not one single thing was damaged.  We had many fine pieces of furniture and fragile items too, since we had many unopened wedding gifts and such.They took extra care. I also had guitar, amps, and an upright. This was hands down the best moving experience I have ever had. From one happy customer. ThX HERCULES !!
 .

Service cost: $1000

1.      I was really struggling to choose a company to help us move and I finally decided on Hercules. My wife and I are really happy with our decision. I called them up about a month or so before we needed to move. They quoted us around the same as the other companies but their service was great. There was a little time mix up and they showed up a little late but all was well once they loaded everything up. Our stuff showed up to our new house on time, nothing was broken but a few boxes where smooched. If we ever have to move again we will use Hercules again. I recommend them.

Service cost: $4900

Please any o e out there think twice before using this company, don't use it at all because this moving company is not proffessional, their Customer Service, Crew and Drivers have no education, have no Honesty, Communication, or Consideration for you or your family, they will steal from your boxes your personal iteam and information. Besides all this they will damege what ever they're moving, this company should be out of business or service to the public.. They're nothing but a buch of peaople stealing from customers!!

Service cost: $2500

I have moved a number of times in my life, and this was the worst and most traumatic of all experiences.  Frankly, I think the positive reviews posted here are by shills.  I had them store a number if items for 4 years.  Their business practices are quirky at best.  When I decided to move my items out of storage, they trumped up "preparation" charges since I (obviously) hadn't chosen them for the move.  Their customer service is abysmal. They return neither calls nor emails.  When the movers I chose showed up, they had been given the wrong address.  When the new movers found the right address, Hercules personnel bullied and abused them. The foreman told me later that he was astonished at the abuse and lack of professionalism.  Then, the crowner, some of my very valuable antiques were damaged during storage, and several never showed up upon offload.  Horrible experience.  And they don't seem to care a bit about their bad reputation.

Service cost: $315

Hercules moving system has a great customer service that will call you and follow up with you almost every day to earn your business, but their customer service during the move and afterward is horrible.  The driver claimed that he had to do a long distance carry to carry my furniture to my apartment and charged me $500 on the spot or else he wouldn't take my furniture.  He claimed that the distance was 200 ft at first, then 250 ft, then 350 ft, then 425 ft.  I google mapped and also used a distance app on my phone and the distance is only 150 ft of which 75 ft was supposed to be free.  I felt ripped off by this company and getting my money back is not easy at all and customer service is not good at all, they kept the delivery portion of the receipt and claimed that the driver is en-route.  All lame excuses.  My furniture also came with a lot of dents, scratches, and chips.  Not a very happy customer.

Service cost: $1700

Do not do business! I had my things in storage and while I got behind, once I paid everything off and had it delivered we found items were missing. Our TV was replaced with large picture frames, one including a drawing with names on it. The tub labeled electronics was missing an Xbox and controllers. Yet because we checked off items as they were taken off the truck, (we were told to check off that the boxes were there and not damaged, never given the time to go through anything while the truck driver was still there) this company refuses to compensate for items their employees stole from us. L.

Move size: 3 Bedroom Home Service cost: $2500

Great Service! I wanted to recommend Hercules Moving for the outstanding job they did with my move.  I have made several residence moves in the past, not always with good results but Hercules exceeded my expectations. The positive experience started with the return call from their account rep, Mike, who was very professional and asked all the right questions. The quoted price was very fair and, as it turned out, an incredible deal. The moving team was very professional and focused on making sure that my possessions and property were well protected. They even had to carry furniture and appliances up a double flight of stairs and never hit the walls or banisters. Even when they finished, there was no damage at all. I would highly recommend them for any move contemplated and will use them again in the future.

Service cost: $1164

The starting process and pick up of items went well.  After they picked up they stored the items for 3 weeks before even getting them on a truck.  When I called to find out delivery time/day I would have to call 3 times before getting return calls.  Due to the delivery being late I was given a credit which was not passed on to the driver and when the delivery was made in Tenn. the office wasn't open so he wanted full payment.  Driver was rude & disrespectful.  Many calls went back and forth to get the correct amount and he wanted to charge for having to wait.  This company needs to work on customer service.  Good news was every thing was delivered.

Service cost: $1000

1. Driver was from Brazil and spoke in broken English, he only understood us when he got his way 2. He showed up six hours late and then charged us more because it took him into the night to load the truck. He should have been on time in the first place. 3. He upped the price on my wife three times, pulling her a side without me around to have her initial the increases. At ten at night she would have signed any thing 4. He add $4,000 for a smaller truck to unload the larger one into, but didn't add it as a line item, so when he decided he was late for his next delivery, he still charged us for the $4,000 and ended up unloading us in a local storage so we had to hire some locals ourselves to move from storage to the house. 5.They scratched my speakers, broke pictures, tables, and they didn't put a single bed, or furniture back together like was promised.  We could have really used that help because both my husband and I or over sixty years old. 6. We have bought and sold twelve house in the past and this was the worst move we have ever gone through.  Because of our house's quick closing they were the only company that showed up to bid, and that is because the BBB gives them a BIG FAT 'F' rating. 
They are located at 2345 S. Santa Fe Ave in Los Angeles, so please do not use them.  We complained to the office them selves and got NO WHERE, even though right on the contract the driver wrote negotiate with office concerning shuttle. Jasmine at the office gave us our first quote of $5,000.00, with a shuttle and we ended up at $15,000 without a shuttle, and additional charges for the storage unit, and the seconded set of movers.  One of the local movers felt so bad for us he came back with two friends on his own time and finished the move at a discounted price.

Service cost: $15

It started off bad, we were forced to sign inventory log BEFORE they would start to load truck. We had all things packed and ready to go, plane tickets for the next morning. We could not afford to let the truck leave without taking our things, so we signed the document before hand. I was told our move would not be subcontracted, so imagine my surprise when A-Z movers show up at our door 2 weeks later. 95% of our boxes were damaged: ripped, punctured, smashed. We had multiple broken items. AGAIN, we had to sign inventory sheet BEFORE they would unload truck. It was not an option. Sign, or we drive away and charge you for storage. The man who was in charged of marking off inventory sheet was not an employee of A-Z and didn't know what he was doing. We had to stop them from leaving 3 times, telling them, this is not all of our stuff!! The two items we had Hercules dismantle(bed frame and office desk) for the move, they lost the hardware. So we were left with pieces and an empty promise that Hercules would send out a handy man to repair. I knew that was a lie as soon as the driver told me that. When I pushed for a number or name to contact the driver became irritated. The "crew" that unloaded the truck, two young men, I discovered were hired from a local ready to work company and had NO MOVING experience what so ever. In fact, they were told by their company not to assemble anything because they were not trained.(We didn't have the hardware anyway!)The lead, driver, got so upset when we questioned him on what his name was, he left without leaving any documents with us. Nothing. When I called Jerry, who sold us the move, he would not comment. When I asked to speak with his manager, he told me that was not possible. He said it was against company policy to give out Supervisors names or phone numbers..What? Totally unprofessional, misleading and BULLIES! DO NOT USE! Our first claim has been DENIED, because we signed the Inventory log. Onward to the appeal process.

Service cost: $2500

I contracted with Hercules Moving systems to move my belongings from Seattle to Florida. I expected (and it did happen) that they will try to extract more money then the original (Binding (HA) ) contract and that there will be undue hassle on the delivery side (they demanded cash or cashier's check at the delivery, they were late by a 2 days etc) but what really bothered me was that a very nice and brand new Armani winter jacket worth over $1000 in retail was stolen from my wardrobe box.

It will be virtually impossible for anyone to account for every single item in the packed boxes. I noticed some breakage and re-tapping of the boxes at delivery and thought it normal from bad handling,but upon opening the boxes found items missing.

I caution anyone doing business with these people that they are NOT trustworthy and in fact not only demage (they lost the feet on my sofas) but actully WILL steal your belogings.

Service cost: $1475

I was e-mailed an estimate of cost for move by Andrey for a move from Arlington, VA to DC from Hercules Movers(which also goes under other names), 18343 Lost Knife Circle, Montgomery Village, MD. It was one room of furniture. Estimate according to e-mail should have been approximately $675.00. Movers escalated amount of time on contract and supplies used. Would not take furniture off the truck unless I signed contract prior to filling out.I was told management required me signing contract or they would take furniture back to their warehouse. Furniture was hostage. I was forced to sign but had moving man write on a separate sheet of paper exact time delivery took which was 90 minutes plus one hour traveling time (not the 5 hours they charged me for one way,not to mention the inflated time they charged for original pick-up) and sign sheet which he did. On e-mail,pick-up date, delivery date, discount of 10%, estimated amount of time anticipated were listed. Driver called office from apartment and spoke to office for 60 minutes and added time to bill. I called Andrey after this occurred and he told me he was only dispatcher, yet he was the person who sent me estimate. Spoke to bookkeeper(manager) who told me they would review and get back to me next day. Never got back to me and was told when I called back there was no one there by his name.
This was the most UNETHICAL UNSCRUPULOUS company I have ever dealt with.
NEVER USE THEM!!

Service cost: $1200

This company’s service on my recent move from Hawaii to Florida was, to say the least, atrocious. First of all, the estimated charge they gave me by email was $5,200. My wife and I did all the packing ourselves. Their movers blanketed the furniture and boxed a few large items such as our mattress and box spring. The actual cost that was presented after the truck was loaded was $9,975. We had no choice but to accept it since our escrow was closing in 2 days and we were leaving. Obviously, I should have done my homework beforehand because I have subsequently found out that this type of deception is a common practice for this company.
Be that as it may, I would have opted to just forgo the bad judgment on my part and their questionable business practices if they had not lost some of our items during the move. Among those missing were ALL of our priceless family photos and mementos from 46 years of marriage. Included in those were some documents such as my college diploma and master’s degree certificate and pictures from my wife’s and my childhood. Also unacceptable was the 47 days it took to receive our shipment here in Florida (July 18 to September 3). This was 6 days over the maximum time they said it would take and much longer than they advertise on their website. Our possessions went from Hawaii to California by ship and obviously sat in Los Angeles for several weeks before they decided to truck them to Florida. We contacted them several times during that period, and they said they did not know when they would be loaded and sent. They were waiting for other shipments going that way.
The day after we finally did receive our delivery, I contacted their customer service department (the first of several times) regarding the missing boxes. I got the usual “brush-off” promises to look for them, but after almost two months, no one had gotten back to me. They did tell me that if they could not be found, I could file a claim and I would be reimbursed. I asked them how I could put a price on a lifetime of family photos and memorabilia. The only answer I got was the clause in the contract that relegates them to paying 60 cents per pound for damaged or missing items. Swell! If I have 20 pounds of photos I get a grand total of $12. I filed a formal complaint with the U.S. Dept of Transportation. In their response letter they stated they would forward my complaint to Hercules and urge them to contact me. Of course, that never happened.
I wrote a letter to company officials, and that was never responded to. I also contacted two attorneys, and neither one was optimistic about ever collecting anything from Hercules.
One aspect that works against ever finding my possessions is that with this company, the shipment is loaded, unloaded, and reloaded several times in this distance of move. It is obvious to me that, being faced with misplaced or unidentified items, in all probability they dump them or steal them. This company’s lack of concern regarding our family treasures is deplorable and, to us, completely unforgiveable. I strongly implore you to NOT use Hercules Moving Systems for your move.

Service cost: $9975

This company was dishonest with me from the beginning. The quote I was given was almost $400 less than what I was charged at pickup. At pickup I was charged ridiculous charges like extra stair fees (I was told the first flight of stairs was free by the person doing the estimate, but at pickup was informed that a flight of stairs is only 7 steps. Since my staircase was a normal size at 14 steps, I was charged 2 flights of stairs). I was also told that to get my stuff on the day I wanted it, they had to pick up two weeks in advance. Then on my requested delivery date I called the company wondering where my stuff was. I was told that my two weeks delivery time started from THAT day, not the day they picked up (so why would I get rid of my stuff two weeks prior)?! So on the day I thought my stuff would be delivered it was still in a warehouse and hadn't even left. Every time after that I called to see where my stuff was no one could tell me, and I was told to call back the next day. They ended up having my stuff for 3.5 weeks. Each time I called and spoke to someone I felt lied to and none of their "promises" to get my stuff to me came true. Stay away from using this company- it made the entire moving process extremely stressful.

Service cost: $1400

Not only are they rude and unprofessional, they lie about quotes and they returned my boxed items with roaches in them. I have a new born, I was appalled. After contacting them about the roaches, they said there was nothing they could do, and to leave a message in their complaint department. Oh by the way, they never showed up on the day of my delivery, I drove all the way from LA to Sacamento in the middle of the night so I could make the date they gave me, but they never showed up and couldn't even give a courtesy call to let me know they weren't coming. Also, Lydia, the dispatch girl - very rude. Do not deal with her if you can avoid it. I'm in the middle of a lawsuit with them. STAY AWAY.

Service cost: $2500

Before you call Hercules READ these reviews. If there was a way to rate them zero stars, I would.They are liars, thieves and scam artists.  DO YOURSELF A FAVOR.. as Barney Fife used to say "Use your head man it's common knowledge"My wife and I used them to move to Hawaii from Ohio, and we used them because they were cheaper than all the rest. RUN AWAY WHILE YOU CAN ITS NOT WORTH IT! First they lied to us about when they were going to pick up our things in Ohio and told us several times "we'll be there in a few days" which turned into a few weeks.  Then when our stuff arrived on Oahu they called our disconnected phone number several times and never called our new number in Hawaii. a 3 days ago and told us that we owed an additional $570 (a months storage) because we didn't call them.  They told us that we had one hour to claim our household goods, if we did not it went into storage for a minimum 1 month fee.They also treated us like trash!  They have no customer service at all, why? Because they don't serve the customers. If you get scammed by these horrible people it's your own fault.  We didn't look for review either so don't feel too badTake them to court, and post your reviews everywhere you can. Facebook,http://www.ripoffreport.…  and anywhere else you can.. please!

Service cost: $3400

I hired Hercules Moving Systems to move my 2 bedroom apartment from CA to CO. I read through the information and talked with the representative several times and made a very detailed list of all the items in my house and gave detailed measurements of items since they needed to know the cubic feet since that is what they charge by, even doing calculations of cubic feet of boxes. I only had 4 medium boxes that were added last minute that weren't on the list. However, when they came and loaded they stated that I was over their estimated cubit footage by about 150 ft3 once my items were on the truck. They wanted to charge me over $600 more than my official quote. I stated that all but 4 boxes were on the list, and they agreed to come down on price a little, but wouldn't give me what I was quoted or just allow me just to pay for the extra boxes which I was upfront about before they started loading. However, it states in the initial paperwork/contract that you will be charged 'only for items not on the list.' There wasn't much I could do with my items loaded already. I had even talked with the Hercules's representative prior to loading, and he assured me that since I had been so thorough with my list that I shouldn't this problem. I did end up calling the company or whoever handles disputes for Hercules, for Hercules only picks up your stuff then other companies take over (which I was also told didn't happen). I told them the situation after getting the run-around from several people. They did review my case, and I continued to get the answer of 'I will contact you tomorrow' for several days in a row. I then got a call stating that I wouldn't receive a new amount, however, about 10min later another agent called and stated they would give me about $140 off and gave me a new amount to pay on pick up which I verified over the phone three times. So I purchased my money order. Then the paperwork they sent to change the amount stated a different amount. The initial amount that was estimated was $2183 and they ended up making me pay a total of $2675. By my estimates the 4 boxes should have only costs me $50.  By the end of this I was so frustrated that I was just tired of fighting with the company and its representatives.  I feel that others should know that this company is not honest even if they reassure you it is, and you should just plan on extra cost even if you are detailed in your list of items. I was contacted by the moving company and was told that they were to deliver my items between Thursday and Monday. I was also told they would contact me the day before but couldn't let me know a more precise time and this was after about 1 week of having my items and I was just waiting for them. It kind of ruined my weekend since we thought they could come any day. However, they never called during that time frame. I called them to ask and a couple of times and they said it was on its way and couldn't give any more information then afterward I called again they said it hadn't left the warehouse. They then called on Monday, and delivered on Tuesday one day late.   Another issue was that Hercules stated that they had their own trucks and didn't contract out, but that was exactly what they did. For another company dealt with dispatching the trucks and another company delivered my items late. Also several items were damaged with dents or broken with no apology.   I wish to have an apology since they were dishonest and gave false information that made my weekend awful and they delivered late.

Service cost: $2675

Terrible company, borders on fraud.! They gave us an initial quote which we declined. They then provided a "better" offer. Rather than send the container we agreed on, the sent a moving van, so we could not track how much space we used. Lo and behold, they claimed we used more than contracted and charged us the initial amount, which was obviously the plan all along. They do not return phone calls or emails once they have your business. They did not communicate when our furniture would arrive and delivered it the very last day permissible by law. Loaders on both ends were great, but once Hercules makes the sale, this company could care less about you. We are disputing a charge made and they will not respond. I should also note that they did not pick up our furniture on the dates agreed upon, causing a great deal of stress since we had sold our house and had to vacate. If I knew then what I know now, I would not consider using this company.

Service cost: $12500